We hope you enjoy your shopping experiences here. If you change your mind about the products you have purchased from Suyzeko, we provide 7 days Fast Return or Exchange when you received your package without any reason. Please noted that the return shipping fee is covered by the buyer.
INSTRUCTIONS: Please e-mail Suyzeko Customer Service at firstname.lastname@example.org to get an instruction for the return.
Love the item but need a different size, color or pattern? You are welcome to make an exchange as long as it is in stock.
Please contact us for the return or exchange in advance, and send the original package to our return center to the address we provided. For the refund, you are responsible for all return shipping costs. Please keep us updated for the return tracking number. Your return shipment is 100% your responsibility until we have received it and it is found to be in new condition. Once all the details are confirmed, the refund will be proceed within 24 hours. Hope you enjoy your shopping experiences with us.
Returns & Exchanges Policy
For a return or an exchange, provided it:
Is in new condition
Is accompanied by the original invoice
Items that do not meet these criteria will not be considered for return.
Please contact us within 7 days. You’ll need to let us know the order number, product name and product code. You’ll also need to include photos of the defect.
We’ll check the returned item and may also contact the manufacturer. If we find it to be faulty, you’ll receive a full refund including any delivery charges, or you can request a replacement. If you’ve included more than the faulty item in the same order however, the delivery charge won’t be refunded.Returning an incorrect product
While we try to be as careful as possible, mistakes do occasionally happen. If you’ve received the wrong item, please contact us within 7 days. We’ll arrange for it to be returned and you can choose to be refunded or have the correct product sent to you.Damage caused during delivery
If your product is delivered damaged, save the original packaging and photograph any damage that may have been caused during shipping. Please contact us within 7 days.
To speed up the returns process, please have your order number, the name and product code of the items damaged when you contact us. We’ll also need photos of the damaged item.Missing Item
If there is an item missing, please send us clear photos of the outer packaging, all shipping labels visible, and (if applicable) the item received. We will resend the missing items for free or offer a refund for the item.
Return postageWe only cover return postage costs if your order was incorrect, damaged or fault. You must pay postage for all other return types.
Usually, We will refund you according to your payment method. In case of other circumstances, we will discuss it with you.
Please contact us before you decide to send the package, we will help you choose the best post office.
Please return the package back to the following address:
3rd Floor, Building N, Innovation Silicon Valley Business Park, No. 17 Jingtian Road, Guanhu Street, Longhua new District, Shenzhen 518131, China
If you have any questions please contact us at +86-136-3159-8551 or via email at email@example.com